Frequently Asked Questions

What is a per hour car rent?

You can rent a chauffeured car on an hourly basis for a premium ride experience.

Ideal for business trips, sightseeing, or personal routes with flexible stops.

Simply choose start and end date/time and add details in the taxi booking comment field.

To get the most accurate quote, mention all details such as stopovers, timing, and vehicle preferences.

How to order a delivery service?

To order a delivery service, provide delivery date, pick-up and drop-off points, package contents and size (e.g., 10 kg suitcase or flowers).

Then select an offer and add any details for the driver if needed.

How to order a ride as soon as possible?

You can request a ride service for immediate needs. Check driver availability and estimated arrival time for the closest match.

What is included in the price?

Our taxi services include the driver’s rate, fuel, tolls, and free waiting time (60 mins at airports, 30 mins at stations, 15 mins elsewhere).

What if the driver hasn't arrived?

First, contact the driver directly using the contact info in your booking details.

If there's no response, reach out to our support team right away.

Can I trust Urido drivers?

Yes. All drivers are reviewed by customers and must maintain high ratings to continue offering ride services through our platform.

Ratings help you choose the most reliable driver for your journey.

What if my flight is delayed?

Airport transfer bookings include 60 minutes of free waiting time.

If your flight is delayed beyond this, please inform our support team.

How to ensure that my luggage will fit in the car?

Mention your luggage size and quantity in the taxi booking comments — for example, 2 ski bags and 2 suitcases.

Drivers will offer vehicles that meet your needs. Still unsure? Contact support.